Q-track: built by us, for us, to better serve our clients
Q-track is Quantumcorp’s custom developed, web-based, client relationship and case management system, first introduced in 2006.
Widely recognised as the most relevant investigations case management system in the insurance sector, Q-track provides a completely integrated investigation management and reporting system for clients, with the ability to transition to a completely paperless investigations management model.
Q-track provides users with a 360-degree view of all casework, allowing for meaningful discussions and enabling clients to make informed, on-the-spot decisions.
Q-track benefits for clients
Q-track puts clients in control of investigations.
This powerful platform allows clients to monitor overall claims efficiency, costs, individual claims progress and compliance with KPIs.
In a single, online solution, Q-track provides:
- all the tools for complete investigation tracking, start to finish
- instant access to files, and real-time monitoring of investigations
- two-way communication, straight from the system
- instant and automated SMS and email notification when instructions are accepted and milestones achieved
- comprehensive electronic reporting suite with click throughs to statements, video footage and other evidence
- auto-generated updates and on demand reports to check compliance with KPIs and service standards, costs and efficiency
- up to the minute, accurate financial reports that itemise investigation costs
- e-commerce capabilities including e-orders, e-instructions, e-acknowledgement, e-billing, e-statements
- detailed work flow reporting capabilities
- resource centre, where relevant information is stored for investigations staff and clients.
Email Tim Blank to arrange a demonstration of Q-track for your claims today.